Rosa Shand
Eligible and available to work in the UK from July 2024
Experience
Customer & Citizen Transformation Consulting
Senior Analyst
JUL 2022 ⎯ CURRENT
Analyst
JAN 2019 ⎯ JUL 2022
Intern
NOV 2018 ⎯ FEB 2019
Developed a robust toolkit of design methodologies to address complex challenges across public and private sector work including design thinking, design sprints and agile.
Customer Experience (CX)
Developed customer experience and service design skills. Designed and carried out qualitative customer research including interviews and testing to inform customer experience, built customer journey maps to map pain points and opportunities to improve customer and business outcomes, created service blueprints to understand relationships between customer experience, technology and business processes.
Built customer personas and archetypes and generated insights from customer research to inform customer interventions and change plans.
Collaboration, Workshop Design and Facilitation
Contributed to building collaborative environments, fostering teamwork across diverse functions and stakeholders, and designing and facilitating effective workshops.
Prototyping and Visual Storytelling
Experienced in prototyping, visual storytelling, and visualising complex information to communicate ideas effectively.
Commercial Acumen
Developed strong commercial acumen through consulting across various industries and organisations, contributing to the improvement of business outcomes by applying design thinking approaches.
Coaching and Leadership
Contributed to the professional development of others by developing and delivering training in design thinking and visual communication and coaching an intern throughout their summer internship.
Customer Service Manager
[Design group]
Design Experience
YoungShand
[Digital marketing]
Intermittent design intern work
Deadly Ponies
[Luxury leather bags]
Design & Marketing Internship
[Fashion retail]
Retail assistant
New Zealand
Bachelor of Design (with first class honours), majoring in Visual Communication (equiv. to one year of a masters degree)
2020
- Design for Public Good Bronze Award - Design Institute of New Zealand
2016
- High Achievers scholarship for arts
- High Achievers scholarship for academics
2017
- Shortlisted Hinemoa Hilliard Memorial Scholarship for strong academic writing about Maori art and design
2015
- NZQA scholarship history
- NZQA scholarship
design
- Lion Foundation Young Enterprise Award for excellence in global sales & marketing
New Zealand
Insights generation for Endometriosis New Zealand - analysis of survey results to inform key messaging