Hello, I’m Rosa Shand


Eligible and available to work in the UK from June 2024
rosalshand@gmail.com


CV LinkedIn


I’m an entrepreneurial human-centred designer with strong business acumen. I design systems, experiences and services that improve outcomes for both customers and organisations.

CUSTOMER RESEARCH

I uncover customer needs and behaviours generating key insights to inform business decisions


CUSTOMER EXPERIENCE (CX)

I map and design customer experiences
to improve outcomes for customers and organisations

SERVICE DESIGN

I map the relationships between CX, tech and business processes to make sense of complexity and align to business goals


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BRAND

I’m passionate about creating strong brands




VISUAL COMMUNICATION DESIGN & COLLABORATIVE WAYS OF WORKING

I build collaborative working environments, make sense of complexity and tell stories to bring team mates, stakeholders or customers on a journey.