Rosa Shand
Eligible and available to work in the UK from July 2024
Human centred digital transformation for a large insurance company
Client
Large insurance company
Sector
Private sector
Skill areas
Transformation
Sprints
Agile
Programme narrative
Context
This engagement was part of a multi-year, enterprise wide digital & data transformation journey of a financial services company which provided insurance products and services through well recognised brands.
The aim was to digitise the end to end insurance experience - not full of manual processes, legacy systems and long delays that put pressure on internal people, partners, processes and technology.
The opportunityThis insurance company needed design and implementation of a scaled agile delivery model to accelerate delivery performance and enable organisational change.
The outcome
- Internal branding for this transformation and working hub spaces
- Design and rollout of the future delivery model
- Engaging playbooks to guide staff members on the journey
My roleI worked alongside a team supporting with various parts of the engagement including:
- Internal project branding to distinguish this transformation work from other work within the business
- Creation of a collaborative physical hub space including visual project management tools and agile artefacts
- Assisting a manager to run design sprints
- Assist another manager to develop a visualisation of the agile service delivery model
- Delivery model narrative
- Agile delivery artefacts