Rosa Shand | +44 7848931347
Eligible and available to work in the UK from July 2024
Human centred digital transformation for a large insurance company


Large insurance company

Private sector

Skill areas
Programme narrative

This engagement was part of a multi-year, enterprise wide digital & data transformation journey of a financial services company which provided insurance products and services through well recognised brands.

The aim was to digitise the end to end insurance experience - not full of manual processes, legacy systems and long delays that put pressure on internal people, partners, processes and technology.

The opportunity
This insurance company needed design and implementation of a scaled agile delivery model to accelerate delivery performance and enable organisational change.

The outcome

  • Internal branding for this transformation and working hub spaces 
  • Design and rollout of the future delivery model 

  • Engaging playbooks to guide staff members on the journey

My roleI worked alongside a team supporting with various parts of the engagement including:

  • Internal project branding to distinguish this transformation work from other work within the business
  • Creation of a collaborative physical hub space including visual project management tools and agile artefacts
  • Assisting a manager to run design sprints
  • Assist another manager to develop a visualisation of the agile service delivery model
  • Delivery model narrative  
  • Agile delivery artefacts

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