Rosa Shand

rosalshand@gmail.com | +44 7848931347
Eligible and available to work in the UK from July 2024

Selected projects

(Note, all work displayed is intentionally illegible to protect confidential information and is to be viewed as an indication of working style.)

Generating behavioural insights from future users of a national ticketing solution

Public Sector | Public transport, ticketing

Designing a programme narrative for a national ticketing solution

Public Sector | Public transport, ticketing

Designing the customer experience & UX for a key piece of functionality

Public Sector | Public transport, ticketing

Facilitating ecosystem level collaboration across the Health & Safety ecosystem
Public Sector | Health & Safety

Customer experience sprint for a key piece of public transport infrastructure

Public Sector | Public Transport, built environments

Human centred digital transformation of a large insurance company

Private Sector | Financial services

Customer journey mapping the claims experience for an insurance provider

Private Sector | Financial services